• Why have you chosen those products?

    We chose the products that have gone into mybirthbox after much research, discussion and of course our own experience.  As every birth is unique, there may be one or two that turn out not to be needed for you, but we are confident that we have only included the key helpful, practical ones that most women will use most of the time.

    We’re always keen to hear from our expectant and new mums, so please contact us if you have any ideas to further enhance mybirthbox.

  • Can I buy products separately?

    Yes!  We have recently added our “Build your Box” page, so you can chose which combination of items you’d like in your box.  If there’s anything we don’t currently include that you feel we should, please let us know.

  • Don’t you need my bra cup size?

    If you do try to breastfeed your baby, your breasts will engorge in the first few days. You probably won’t know what cup size you are going to be yourself, so we don’t expect you to be able to tell us. That’s why we’ve chosen the award winning Emma-Jane multi cup size nursing bra for your box. All we need to know is your chest measurement.

  • I don’t understand why some of the products are in the box?

    There are many new mysteries for women to figure out when they prepare for birth and being a new mum. We’ve attempted to make this a little easier, so we have given reasons why we’ve included each item in my birth box. You can find details on why we have included each item in our Boxes on each of their pages.

  • How long will my box take to arrive?

    We will get busy preparing your box as soon as your order comes in. We hope to dispatch orders same or next day where possible and all will be sent within 3 working days of receiving the order. Please put your correct postal details on the order to ensure it isn’t delayed. 

  • How will it be delivered?

    All our birth boxes are delivered via Royal Mail 2nd class. As the box is a “small parcel size” they won’t fit through the letter box, so please ensure someone is able to receive it.

  • Can I choose a different delivery method?

    Royal Mail 2nd class is currently our only delivery option, but we are working on offering more, so contact us to let us know how you would prefer to receive my birth box in the future.

  • Do you deliver outside the UK?

    We currently only ship birth boxes to the UK. If you are based in another country, please e-mail us to let us know your interest and we may consider yours in the future!

  • Do I need to check any of the products with my Midwife?

    We encourage you to always discuss any questions you have with your Midwife. As the lavender oil and arnica are herbal remedies, you may wish to check the use of these with your Midwife for your own peace of mind, or if there is anything high-risk about your pregnancy.

  • Do you do gift vouchers?

    Although we do not currently offer gift vouchers, we think mybirthbox is a wonderful gift to give an expectant friend and hope you agree. We do plan to offer gift vouchers in the future, so please contact us to register your interest.

  • Can I return some products?

    Here at my birth box, we have tried to put a lot of time and thought into compiling suitable boxes for the day your baby arrives. As every birth is unique, it is very hard for us, or you, to know exactly which of the items you will use on the day, but we are confident you will use the great majority, if not all of them.

    As the box is sold as a package, it is not possible for us to accept returns for individual items, but if there are one or two you don’t end up using, we hope you are able to use them soon after the birth or pass them onto a grateful expectant friend.

  • Can I cancel my order?

    You can cancel your order up to the time when we issue the dispatch confirmation email. If you cancel in this way, we’ll refund all the money you have sent us. Unfortunately once an order has been dispatched, we do not offer a return policy for boxes unless they are damaged, faulty or do not match the description as per our cancellation policy. Thank you for your understanding.

  • Can I get a refund?

    • As per the cancellation policy in our terms and conditions, you may contact us to request a refund if you receive Goods which:
      do not match the description of the Goods that you ordered from us; or
    • have faults when they are delivered to you; or
    • have been damaged in transit,

    Please remember you must contact us within 14 days of delivery to arrange for their return. As we are a small business, you will have to pay the return postage/delivery costs and we will have the option to replace the Goods (if available) or to refund you using the card or payment method you used when you bought the Goods. We only allow refunds and/or replacements when we have received the returned Goods from you.

    We can reduce the amount we refund to you in the following circumstances:

    • if you have used and enjoyed the Goods;
    • if the Goods are of a nature which may cause them to deteriorate or expire rapidly and you don’t tell us in good time;
    • if the individual packaging has been opened;
    • if we’ve given you a discount to reflect any lack of quality made known to you at the time of purchase.

    If you are not buying as a consumer we will not accept returns unless we have agreed with any complaint or observation you have made to us within 3 days of receipt of the Goods.

  • What if my box hasn’t arrived?

    If there was a problem with your delivery, please contact us to let us know. Once we have confirmed it was dispatched, we will then ask to you to contact Royal Mail to raise a complaint and enable them to investigate. They will provide you with a complaint reference number, which you can relay back to us. These will be handled on a case by case basis.

    Unfortunately as we are a small business, we currently cannot offer refunds for any other reason. Thank you for your understanding.

  • Can I unsubscribe?

    We hope you never leave us, but if you do decide it’s time to move on, please send an e-mail to contactus@mybirthbox.co.uk and put “unsubscribe” in the title.

  • How do I contact you?

    We update our website regularly to include feedback we get, so please check our FAQs to see if the answer to your question is already here.

    If it’s not, we have found e-mail to be the best way to solve our customer’s enquiries quickly contact us, so please contact us with your query and we’d be grateful if you could include your order number if you have one.

  • Press queries

    For any press enquiries, please contact us and we look forward to hearing from you.

  • What type of payments do you accept?

    We accept the major debit and credit cards Visa, Mastercard and American Express through our Paypal gateway as well as payment through your Paypal wallet.

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